Welcome to LUXYGEM!

Customer Service

Shipping & Returns

 

United States Shipping

We ship to all US addresses except Alaska and Hawaii by UPS.

UPS affords both our customers and us tracking and insurance on your order. Please provide a full street address for shipping. Our shipping charges are as follows:

 

Order Amount Shipping Charges

Shipping is free at luxygem.com

We pay for shipping within the United States of America as an appreciation of your business.

 

 

Post Office Box, Alaska and Hawaii Shipments

We ship to Post Office Boxes, Alaska and Hawaii by US Priority Mail.

The shipping charges are the same (none). Priority Mail usually takes 2-3 days.

Please let us know if you would like tracking info or prefer another shipping method.

 

 

International Shipping

We will ship internationally under the following conditions:

We reserve the right to refuse to process any order or to refuse to ship to certain countries.

Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. We must have confirmation of acceptance of shipping costs and policies before your order is finalized.

 

Most orders are shipped by International First Class Mail. Delivery for most shipments is estimated by the US Post Office at 7-10 days. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. We have no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.

If you order does not arrive within 30 days, we can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.

 

 

Customs, Duty Tax and VAT

Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. We will not falsify any information on the customs forms.

 

 

Packaging

We take great care in packing your order to ensure its safe arrival. All items are packed in plastic bags and fragile items are cushioned with p-nuts. We recycle packaging material whenever possible - we ask you to do the same.

 

Sending a Gift

If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift. We are happy to include a message with your order - please let us know what you would like the message to say. We will e-mail you a confirmation but will not mail a receipt to you. We cannot at this time provide a gift-wrapping service.

 

Returns

We will accept returns for store credit if notified within 3 days of receipt of the product. We will accept a return for exchange within 3 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 5 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to the garment. 

 

Damaged Goods

If goods are damaged during shipment by UPS, save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.

 

Canceling Orders

We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at info@luxygem.com  Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.

Thank you for shopping at luxygem.com

 

Privacy & Security

 

This privacy notice discloses the privacy practices for www.luxygem.com

 

This privacy notice applies solely to information collected by this web site.

It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

Security

• We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Thank you for your trust and shopping at luxygem.com

Conditions of Use

Terms and Conditions

Welcome to LuxyGem. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LuxyGem’s relationship with you in relation to this website.

The term 'luxygem.com' or 'I' or 'us' or 'we' refers to the owner of the website whose registered office is in the United States of America. The term 'you' refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the artwork, design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without LuxyGem's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America and International Copyright.

Ordering

Ordering at luxygem.com is easy and you will be guided throughout the entire process. By ordering you accepting LuxyGem's terms and conditions of use.

Payment, Pricing & Promotions

Payment
LuxyGem is using Paypal, one of the most trusted institutions as a payment processsing company. You DO NOT need a paypal credit card to process your shopping. All mayor credit cards are accepted and you can use any credit card of your choice. Just follow the easy and guided steps once you are being prompted to check out.
Pricing
All Prices are final.
Promotions
Please sign up with our newsletter to be informed about our promotions.

Viewing Orders

You can always view the status of your orders by logging into your LuxyGem Account.

Updating Account Information

Please make sure to keep your LuxyGem account information updated to insure we have the right shipping address.